Load Micro Focus Service Manager data in Python using dltHub

Build a Micro Focus Service Manager-to-database pipeline in Python using dlt with AI Workbench support for Claude Code, Cursor, and Codex.

Last updated: Mar 6, 2026

In this guide, we'll set up a complete Micro Focus Service Manager data pipeline from API credentials to your first data load in just 10 minutes. You'll end up with a fully declarative Python pipeline based on dlt's REST API connector, like in the partial example code below:

Example code
@dlt.source
def micro_focus_service_manager_source(access_token=dlt.secrets.value):
    config: RESTAPIConfig = {
        "client": {
            "base_url": "http://localhost:13080/SM/9/rest/incidents",
            "auth": {
                "type": "bearer",
                "token": access_token,
            }
        },
        "resources": [
            "IM10001", "IM10003"
        ],
    }
    [...]
    yield from rest_api_resources(config)


def get_data() -> None:
    # Connect to destination
    pipeline = dlt.pipeline(
        pipeline_name='micro_focus_service_manager_pipeline',
        destination='duckdb',
        dataset_name='micro_focus_service_manager_data', 
    )
    # Load the data
    load_info = pipeline.run(micro_focus_service_manager_source())
    print(load_info)

Why use dlt to generate Python pipelines?

Accelerate pipeline development with AI-native context
Debug pipelines, validate schemas and data with the integrated Pipeline Dashboard
Build Python notebooks for end users of your data
Low maintenance thanks to schema evolution with type inference, resilience and self-documenting REST API connectors. A shallow learning curve makes the pipeline easy to extend by any team member
dlt is the tool of choice for Pythonic Iceberg Lakehouses, bringing mature data loading to Iceberg with or without catalogs

What you’ll do

We’ll show you how to generate a readable and easily maintainable Python script that fetches data from Micro Focus Service Manager's API and loads it into Iceberg, DataFrames, files, or a database of your choice. Here are some of the endpoints you can load:

Incident Management Endpoints: These endpoints are related to the management of incidents, including creating, retrieving, and attaching files to incidents.
- /SM/9/rest/incidents/{number}: Retrieve details of a specific incident by its number.
- /SM/9/rest/incidents: Access or manage a list of incidents.
- /SM/9/rest/incidents/IM10003/attachments: Manage attachments for a specific incident (IM10003).
- /SM/9/rest/incidents/IM10001/attachments/58ac7b3200242211802b29a8: Access a specific attachment for a given incident (IM10001).
WSDL Endpoints: These endpoints provide the Web Services Description Language (WSDL) files for incident management.
- /sc62server/PWS/IncidentManagement.wsdl: WSDL file for the incident management service.
- /SM/7/IncidentManagement.wsdl: WSDL file for an earlier version of the incident management service.

You will then debug the Micro Focus Service Manager pipeline using our Pipeline Dashboard tool to ensure it is copying the data correctly, before building a Notebook to explore your data and build reports.

Setup & steps to follow

💡
Before getting started, set up a virtual environment (instructions) and install the dlt workspace:
uv venv && source .venv/bin/activate
uv pip install "dlt[workspace]"

Now you're ready to get started!

Install the dlt AI Workbench

Configure the workbench for your coding assistant:
```
dlt ai init --agent <your-agent> # <agent>: claude | cursor | codex
```
This installs project rules, a secrets management skill, appropriate ignore files, and configures the dlt MCP server for your agent.

Learn more about the dltHub AI Workbench and setup details for each assistant →
Install the rest-api-pipeline toolkit

The AI Workbench provides different toolkits for each phase of the data engineering lifecycle. To start you need to install the rest-api-pipeline toolkit:
```
dlt ai toolkit rest-api-pipeline install
```
This loads different skills and contexts about dlt the agent uses to build the pipeline iteratively, efficiently, and safely. Importantly, it does not need to ask you for credentials directly. In dlt, API credentials are provided via a secrets.toml file (learn more about secrets management →), and the agent should use the MCP tools to see their shape and detect misconfigurations. It never needs to access the file directly.

Learn more about the rest-api-pipeline toolkit →
Start LLM-assisted coding

Here's a prompt to get you started:
```
Prompt
Use /find-source to load data from the Micro Focus Service Manager API into DuckDB.
```
The AI Workbench rest-api-pipeline toolkit takes over from here — it reads relevant API documentation, presents you with options for which endpoints to load, and then follows a structured workflow to scaffold, debug, and validate the pipeline step by step.

View the result

After the rest-api-pipeline workflow has finished, you will end up with a working REST API source with validated endpoints and a pipeline that writes data into a local dataset you have inspected and verified.


> python micro_focus_service_manager_pipeline.py
Pipeline micro_focus_service_manager load step completed in 0.26 seconds
1 load package(s) were loaded to destination duckdb and into dataset micro_focus_service_manager_data
The duckdb destination used duckdb:/micro_focus_service_manager.duckdb location to store data
Load package 1749667187.541553 is LOADED and contains no failed jobs

By launching the Pipeline Dashboard, you can see various information about the pipeline and the loaded data

Pipeline overview: State, load metrics
Data's schema: tables, columns, types, hints
You can query the data itself


dlt pipeline micro_focus_service_manager_pipeline show

Next steps

You can go to the next phases of your data engineering journey by handing over to other toolkits of the dltHub AI Workbench:

data-exploration — Build custom notebooks, charts, and dashboards for deeper analysis with marimo notebooks.
dlthub-runtime — Deploy, schedule, and monitor your pipeline in production


dlt ai toolkit data-exploration install
dlt ai toolkit dlthub-runtime install

Or explore the following resources for more information:

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