Freshdesk Python API Docs | dltHub

Freshdesk is a cloud-based customer support software that provides a REST API for managing tickets, contacts, and helpdesk operations. The REST API base URL is https://{your_domain}.freshdesk.com/api/v2 and all requests require HTTP Basic Authentication using an API key.

dlt is an open-source Python library that handles authentication, pagination, and schema evolution automatically. dlthub provides AI context files that enable code assistants to generate production-ready pipelines. Install with uv add "dlt[hub]" and start loading Freshdesk data in under 10 minutes.

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What data can I load from Freshdesk?

Here are some of the endpoints you can load from Freshdesk:

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How do I authenticate with the Freshdesk API?

Freshdesk REST API uses HTTP Basic Authentication. The API key serves as the username, and any non-empty string (commonly 'X') acts as the dummy password, which must be Base64-encoded to form the Authorization header.

1. Get your credentials

To obtain your Freshdesk API key, follow these steps in your Freshdesk account:

1. Log in to your Freshdesk support portal.
2. Click on your profile picture icon located in the top-right corner of the screen.
3. Select 'Profile Settings' from the menu.
4. Locate the 'API Key' section in the right-hand pane.
5. Click the 'View API key' button.
6. Complete the reCAPTCHA verification challenge when prompted.
7. Copy the revealed alphanumeric API key for use in your dlt pipeline configuration.

2. Add them to .dlt/secrets.toml

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[sources.freshdesk_source]
api_key = "your_api_key_here"
domain = "your_domain"

dlt reads this automatically at runtime — never hardcode tokens in your pipeline script. For production environments, see setting up credentials with dlt for environment variable and vault-based options.

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How do I set up and run the pipeline?

Set up a virtual environment and install dlt:

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uv init
uv add "dlt[hub]"

1. Install the dlt AI harness:

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uv run dlthub ai init --agent <your-agent> # <agent>: claude | cursor | codex

This installs project rules, a secrets management skill, appropriate ignore files, and configures the dlt MCP server for your agent. Learn more →

2. Install the rest-api-pipeline toolkit:

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uv run dlthub ai toolkit install rest-api-pipeline

This loads the skills and context about dlt the agent uses to build the pipeline iteratively, efficiently, and safely. The agent uses MCP tools to inspect credentials — it never needs to read your secrets.toml directly. Learn more →

3. Start LLM-assisted coding:

Use /find-source to load data from the Freshdesk API into DuckDB.

The rest-api-pipeline toolkit takes over from here — it reads relevant API documentation, presents you with options for which endpoints to load, and follows a structured workflow to scaffold, debug, and validate the pipeline step by step.

4. Run the pipeline:

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uv run python freshdesk_pipeline.py

If everything is configured correctly, you'll see output like this:

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Pipeline freshdesk_pipeline load step completed in 0.26 seconds
1 load package(s) were loaded to destination duckdb and into dataset freshdesk_data
The duckdb destination used duckdb:/freshdesk.duckdb location to store data
Load package 1749667187.541553 is LOADED and contains no failed jobs

Inspect your pipeline and data:

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uv run dlthub show

This opens the Pipeline Dashboard where you can verify pipeline state, load metrics, schema (tables, columns, types), and query the loaded data directly.

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Python pipeline example

This example loads tickets and contacts from the Freshdesk API into DuckDB. It mirrors the endpoint and data selector configuration from the table above:

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import dlt
from dlt.sources.rest_api import RESTAPIConfig, rest_api_resources

@dlt.source
def freshdesk_source(api_key=dlt.secrets.value):
    config: RESTAPIConfig = {
        "client": {
            "base_url": "https://{your_domain}.freshdesk.com/api/v2",
            "auth": {"type": "http_basic", "username": "REPLACE_ME", "password": api_key},
        },
        "resources": [
            {"name": "tickets", "endpoint": {"path": "tickets"}},
            {"name": "companies", "endpoint": {"path": "companies"}}
        ],
    }
    yield from rest_api_resources(config)


def get_data() -> None:
    pipeline = dlt.pipeline(
        pipeline_name="freshdesk_pipeline",
        destination="duckdb",
        dataset_name="freshdesk_data",
    )
    load_info = pipeline.run(freshdesk_source())
    print(load_info)

To add more endpoints, append entries from the resource table to the "resources" list using the same name, path, and data_selector pattern.

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How do I query the loaded data?

Once the pipeline runs, dlt creates one table per resource. You can query with Python or SQL.

Python (pandas DataFrame):

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import dlt

data = dlt.pipeline("freshdesk_pipeline").dataset()
sessions_df = data.tickets.df()
print(sessions_df.head())

SQL (DuckDB example):

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SELECT * FROM freshdesk_data.tickets LIMIT 10;

In a marimo or Jupyter notebook:

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import dlt

data = dlt.pipeline("freshdesk_pipeline").dataset()
data.tickets.df().head()

See how to explore your data in marimo Notebooks and how to query your data in Python with dataset.

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What destinations can I load Freshdesk data to?

dlt supports loading into any of these destinations — only the destination parameter changes:

Change the destination in dlt.pipeline(destination="snowflake") and add credentials in .dlt/secrets.toml. See the full destinations list.

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Next steps

Continue your data engineering journey with the other toolkits of the dltHub AI harness:

• data-exploration — Build custom notebooks, charts, and dashboards for deeper analysis with marimo notebooks.
• dlthub-platform — Deploy, schedule, and monitor your pipeline in production.

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uv run dlthub ai toolkit install data-exploration
uv run dlthub ai toolkit install dlthub-platform

• How to deploy a pipeline
• How to explore your data in marimo Notebooks
• How to query your data in Python with dataset
• Join the dlt community on Slack