Load Samanage data to DuckDB

SolarWinds Service Desk (formerly Samanage) is a cloud-based IT service management platform that provides a REST API for managing service desk resources. Everything needed to build a working Samanage → DuckDB pipeline is on this page: the API's base URL, authentication, endpoints, pagination and incremental field — plus a prompt that hands the whole job to your coding agent.

---

Build your Samanage to DuckDB pipeline

Paste this prompt into Claude, Codex, or Cursor. The agent does the rest.

PromptCopy prompt
Run uvx dlthub-init@latest to build a pipeline from Samanage to DuckDB and run it on dltHub

That scaffolds a dltHub workspace and installs the dltHub AI harness — the project rules, the secrets-management skill, and the dlt MCP server your agent needs to work safely. From there it reads the Samanage API, proposes the endpoints to load, then writes, runs and validates the pipeline while you review rather than type. Credentials are inspected through MCP tools, so your agent never reads secrets.toml itself. How the LLM-native workflow works →

Prefer to write it yourself? Every fact the agent uses is below.

---

Samanage API at a glance

These values come from the Samanage API reference — the authoritative source if anything here looks out of date.

---

How do I authenticate with the Samanage API?

Authentication requires an 'Authorization' header with the format 'Bearer '. The API also requires an 'Accept' header specifying the version, typically 'application/vnd.samanage.v2.1+json'.

1. Get your credentials

To obtain your API credentials for SolarWinds Service Desk (formerly Samanage), follow these steps: 1) Log in to the SolarWinds Service Desk web console as a System Administrator. 2) Navigate to the 'Setup' menu and select 'Users & Groups'. 3) Click on your user account name to open your user profile. 4) Select 'Actions' and then click 'Generate JSON Web Token' (sometimes labeled as 'Generate API Token'). 5) Copy the token immediately; note that regenerating or resetting the token will invalidate any existing tokens. The token inherits the permissions of the account that generated it.

2. Add them to .dlt/secrets.toml

Copy
[sources.samanage_source]
api_token = "your_api_token_here"

dlt reads this file automatically at runtime. With the harness, the setup-secrets skill prompts you for the values and never handles the raw credential in chat. For production, see setting up credentials with dlt.

---

What Samanage data can I load into DuckDB?

These are the Samanage endpoints dlt can load into DuckDB:

---

How do I load only new Samanage records?

Samanage exposes updated_at on incidents.json, so dlt can request only the records that changed since the last run. Set it as the cursor_path and dlt tracks the high-water mark for you between runs.

Copy
{"name": "incidents", "endpoint": {
    "path": "incidents.json",
    "data_selector": "incidents",
    "incremental": {"cursor_path": "updated_at", "initial_value": "2024-01-01T00:00:00Z"},
}}

On the first run dlt loads everything from initial_value; on every run after that it requests only what changed and appends with write_disposition="merge" if you set a primary key. See incremental loading.

---

What does the generated Samanage pipeline look like?

A standard dlt REST API pipeline — the same code you would write by hand, loading incidents and users from the Samanage API into DuckDB:

Copy
import dlt
from dlt.sources.rest_api import RESTAPIConfig, rest_api_resources

@dlt.source
def samanage_source(api_token=dlt.secrets.value):
    config: RESTAPIConfig = {
        "client": {
            "base_url": "https://api.samanage.com (US), https://apieu.samanage.com (EU), or https://apiau.samanage.com (APJ)",
            "auth": {"type": "bearer", "token": api_token},
        },
        "resources": [
            {"name": "incidents", "endpoint": {"path": "incidents.json", "data_selector": "incidents"}},
            {"name": "users", "endpoint": {"path": "users.json", "data_selector": "users"}}
        ],
    }
    yield from rest_api_resources(config)


def load_samanage_to_duckdb() -> None:
    pipeline = dlt.pipeline(
        pipeline_name="samanage_pipeline",
        destination="duckdb",
        dataset_name="samanage_data",
    )
    load_info = pipeline.run(samanage_source())
    print(load_info)


if __name__ == "__main__":
    load_samanage_to_duckdb()

Run it with python samanage_pipeline.py. The agent iterates on this until it loads cleanly — you review and approve, rather than write it from scratch.

---

How do I query Samanage data in DuckDB?

dlt creates one table per resource. Query the loaded data with Python or SQL — or ask your agent to, through the MCP server's execute_sql_query tool.

Python (pandas DataFrame):

Copy
import dlt

data = dlt.pipeline("samanage_pipeline").dataset()
df = data.incidents.df()
print(df.head())

SQL:

Copy
SELECT * FROM samanage_data.incidents LIMIT 10;

See querying your data with dataset and exploring it in marimo notebooks.

---

How do I deploy the Samanage to DuckDB pipeline in production?

The pipeline runs locally, which is ideal for prototyping and one-off analysis. When you need it on a schedule, monitored on every load, and shared with your team, deploy the same dlt code on the dltHub platform — no infrastructure to maintain. The prompt above already ends with "run it on dltHub", so your agent can take it there directly.

• Deploy & schedule — run the pipeline as a managed job with automatic retries.
• Monitor — observable job queues, alerting, and load metrics for every run.
• Transform — promote raw Samanage loads into governed, documented models.
• Visualize & share — explore data in notebooks and publish live dashboards instead of static screenshots.

Book a demo →

---

What other destinations can I load Samanage data to?

dlt loads into any of these — only the destination argument changes:

Set dlt.pipeline(destination="snowflake") and add credentials in .dlt/secrets.toml. On the dltHub platform the same pipeline runs against a managed Iceberg lakehouse. See the full destinations list.

---

Next steps

• Ready for production? Book a demo of the dltHub platform →
• dlt LLM-native workflow docs
• REST API source reference
• Join the dlt community on Slack