Load Genesys Cloud data to DuckDB

Genesys Cloud is a cloud contact center platform exposing a REST API for provisioning, routing, conversations, analytics, and integrations. Everything needed to build a working Genesys Cloud → DuckDB pipeline is on this page: the API's base URL, authentication, endpoints, pagination and incremental field — plus a prompt that hands the whole job to your coding agent.

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Build your Genesys Cloud to DuckDB pipeline

Paste this prompt into Claude, Codex, or Cursor. The agent does the rest.

PromptCopy prompt
Run uvx dlthub-init@latest to build a pipeline from Genesys Cloud to DuckDB and run it on dltHub

That scaffolds a dltHub workspace and installs the dltHub AI harness — the project rules, the secrets-management skill, and the dlt MCP server your agent needs to work safely. From there it reads the Genesys Cloud API, proposes the endpoints to load, then writes, runs and validates the pipeline while you review rather than type. Credentials are inspected through MCP tools, so your agent never reads secrets.toml itself. How the LLM-native workflow works →

Prefer to write it yourself? Every fact the agent uses is below.

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Genesys Cloud API at a glance

These values come from the Genesys Cloud API reference — the authoritative source if anything here looks out of date.

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How do I authenticate with the Genesys Cloud API?

Authentication is performed via OAuth 2.0. Requests require an 'Authorization' header with the value 'Bearer <access_token>'.

1. Get your credentials

To obtain credentials for the Genesys Cloud REST API, you must create an OAuth client within your Genesys Cloud organization: 1) Log in to your Genesys Cloud Admin portal. 2) Navigate to Admin > Integrations > OAuth. 3) Click 'Add Client'. 4) Enter a name and select a Grant Type (e.g., 'Client Credentials' for server-to-server integrations). 5) Assign appropriate Roles and Divisions if using 'Client Credentials'. 6) Click 'Save' to generate the Client ID and Client Secret. Note: The Client Secret is displayed only once upon creation; store it securely immediately.

2. Add them to .dlt/secrets.toml

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[sources.genesys_cloud_source]
GENESYS_CLIENT_ID = "your_client_id_here"
GENESYS_CLIENT_SECRET = "your_client_secret_here"
GENESYS_REGION = "mypurecloud.com"

dlt reads this file automatically at runtime. With the harness, the setup-secrets skill prompts you for the values and never handles the raw credential in chat. For production, see setting up credentials with dlt.

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What Genesys Cloud data can I load into DuckDB?

These are the Genesys Cloud endpoints dlt can load into DuckDB:

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How do I load only new Genesys Cloud records?

Genesys Cloud exposes pageNumber on api/v2/users, so dlt can request only the records that changed since the last run. Set it as the cursor_path and dlt tracks the high-water mark for you between runs.

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{"name": "users", "endpoint": {
    "path": "api/v2/users",
    "data_selector": "entities",
    "incremental": {"cursor_path": "pageNumber", "initial_value": "2024-01-01T00:00:00Z"},
}}

On the first run dlt loads everything from initial_value; on every run after that it requests only what changed and appends with write_disposition="merge" if you set a primary key. See incremental loading.

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What does the generated Genesys Cloud pipeline look like?

A standard dlt REST API pipeline — the same code you would write by hand, loading /oauth/token and /api/v2/ from the Genesys Cloud API into DuckDB:

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import dlt
from dlt.sources.rest_api import RESTAPIConfig, rest_api_resources

@dlt.source
def genesys_cloud_source(access_token=dlt.secrets.value):
    config: RESTAPIConfig = {
        "client": {
            "base_url": "https://api.{region}.mypurecloud.com/api/v2",
            "auth": {"type": "bearer", "token": access_token},
        },
        "resources": [
            {"name": "users", "endpoint": {"path": "api/v2/users", "data_selector": "entities"}},
            {"name": "conversations_query", "endpoint": {"path": "api/v2/analytics/conversations/details/query", "data_selector": "conversations"}}
        ],
    }
    yield from rest_api_resources(config)


def load_genesys_cloud_to_duckdb() -> None:
    pipeline = dlt.pipeline(
        pipeline_name="genesys_cloud_pipeline",
        destination="duckdb",
        dataset_name="genesys_cloud_data",
    )
    load_info = pipeline.run(genesys_cloud_source())
    print(load_info)


if __name__ == "__main__":
    load_genesys_cloud_to_duckdb()

Run it with python genesys_cloud_pipeline.py. The agent iterates on this until it loads cleanly — you review and approve, rather than write it from scratch.

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How do I query Genesys Cloud data in DuckDB?

dlt creates one table per resource. Query the loaded data with Python or SQL — or ask your agent to, through the MCP server's execute_sql_query tool.

Python (pandas DataFrame):

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import dlt

data = dlt.pipeline("genesys_cloud_pipeline").dataset()
df = data.users.df()
print(df.head())

SQL:

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SELECT * FROM genesys_cloud_data.users LIMIT 10;

See querying your data with dataset and exploring it in marimo notebooks.

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How do I deploy the Genesys Cloud to DuckDB pipeline in production?

The pipeline runs locally, which is ideal for prototyping and one-off analysis. When you need it on a schedule, monitored on every load, and shared with your team, deploy the same dlt code on the dltHub platform — no infrastructure to maintain. The prompt above already ends with "run it on dltHub", so your agent can take it there directly.

• Deploy & schedule — run the pipeline as a managed job with automatic retries.
• Monitor — observable job queues, alerting, and load metrics for every run.
• Transform — promote raw Genesys Cloud loads into governed, documented models.
• Visualize & share — explore data in notebooks and publish live dashboards instead of static screenshots.

Book a demo →

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What other destinations can I load Genesys Cloud data to?

dlt loads into any of these — only the destination argument changes:

Set dlt.pipeline(destination="snowflake") and add credentials in .dlt/secrets.toml. On the dltHub platform the same pipeline runs against a managed Iceberg lakehouse. See the full destinations list.

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Next steps

• Ready for production? Book a demo of the dltHub platform →
• dlt LLM-native workflow docs
• REST API source reference
• Join the dlt community on Slack