Load Dixa data to DuckDB

Dixa is a customer service platform and REST API that provides access to conversations, messages, agents, teams, queues, contacts and organization metadata. Everything needed to build a working Dixa → DuckDB pipeline is on this page: the API's base URL, authentication, endpoints, pagination and incremental field — plus a prompt that hands the whole job to your coding agent.

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Build your Dixa to DuckDB pipeline

Paste this prompt into Claude, Codex, or Cursor. The agent does the rest.

PromptCopy prompt
Run uvx dlthub-init@latest to build a pipeline from Dixa to DuckDB and run it on dltHub

That scaffolds a dltHub workspace and installs the dltHub AI harness — the project rules, the secrets-management skill, and the dlt MCP server your agent needs to work safely. From there it reads the Dixa API, proposes the endpoints to load, then writes, runs and validates the pipeline while you review rather than type. Credentials are inspected through MCP tools, so your agent never reads secrets.toml itself. How the LLM-native workflow works →

Prefer to write it yourself? Every fact the agent uses is below.

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Dixa API at a glance

These values come from the Dixa API reference — the authoritative source if anything here looks out of date.

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How do I authenticate with the Dixa API?

The Dixa API uses bearer token-based authentication. The client must send the generated API token in the 'Authorization' header using the 'Bearer ' format.

1. Get your credentials

To obtain credentials for the Dixa REST API, you must be an administrator. Log in to your Dixa account, navigate to Settings, then under the Manage menu, select Integrations. Navigate to the API Tokens tab and click Add API token. Provide a name for the token, select Dixa API as the version, and save the changes to generate and copy your bearer token.

2. Add them to .dlt/secrets.toml

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[sources.dixa_source]
api_key = "YOUR_API_TOKEN_HERE"

dlt reads this file automatically at runtime. With the harness, the setup-secrets skill prompts you for the values and never handles the raw credential in chat. For production, see setting up credentials with dlt.

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What Dixa data can I load into DuckDB?

These are the Dixa endpoints dlt can load into DuckDB:

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How do I load only new Dixa records?

The Dixa API reference does not document a timestamp or sequence field for these endpoints, so there is nothing to advertise here as verified. Pick a field from the endpoints table above that increases with every write, then set it as the cursor_path.

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{"name": "end_user_conversations", "endpoint": {
    "path": "v1/endusers/{userId}/conversations",
    # Replace with a field that increases on every write.
    "incremental": {"cursor_path": "REPLACE_ME", "initial_value": "2024-01-01T00:00:00Z"},
}}

On the first run dlt loads everything from initial_value; on every run after that it requests only what changed and appends with write_disposition="merge" if you set a primary key. See incremental loading.

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What does the generated Dixa pipeline look like?

A standard dlt REST API pipeline — the same code you would write by hand, loading /v1/conversations and /v1/agents from the Dixa API into DuckDB:

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import dlt
from dlt.sources.rest_api import RESTAPIConfig, rest_api_resources

@dlt.source
def dixa_source(api_token=dlt.secrets.value):
    config: RESTAPIConfig = {
        "client": {
            "base_url": "https://dev.dixa.io/v1",
            "auth": {"type": "bearer", "token": api_token},
        },
        "resources": [
            {"name": "end_user_conversations", "endpoint": {"path": "v1/endusers/{userId}/conversations", "data_selector": "data"}},
            {"name": "conversation_export", "endpoint": {"path": "v1/conversation_export"}}
        ],
    }
    yield from rest_api_resources(config)


def load_dixa_to_duckdb() -> None:
    pipeline = dlt.pipeline(
        pipeline_name="dixa_pipeline",
        destination="duckdb",
        dataset_name="dixa_data",
    )
    load_info = pipeline.run(dixa_source())
    print(load_info)


if __name__ == "__main__":
    load_dixa_to_duckdb()

Run it with python dixa_pipeline.py. The agent iterates on this until it loads cleanly — you review and approve, rather than write it from scratch.

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How do I query Dixa data in DuckDB?

dlt creates one table per resource. Query the loaded data with Python or SQL — or ask your agent to, through the MCP server's execute_sql_query tool.

Python (pandas DataFrame):

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import dlt

data = dlt.pipeline("dixa_pipeline").dataset()
df = data.end_user_conversations.df()
print(df.head())

SQL:

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SELECT * FROM dixa_data.end_user_conversations LIMIT 10;

See querying your data with dataset and exploring it in marimo notebooks.

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How do I deploy the Dixa to DuckDB pipeline in production?

The pipeline runs locally, which is ideal for prototyping and one-off analysis. When you need it on a schedule, monitored on every load, and shared with your team, deploy the same dlt code on the dltHub platform — no infrastructure to maintain. The prompt above already ends with "run it on dltHub", so your agent can take it there directly.

• Deploy & schedule — run the pipeline as a managed job with automatic retries.
• Monitor — observable job queues, alerting, and load metrics for every run.
• Transform — promote raw Dixa loads into governed, documented models.
• Visualize & share — explore data in notebooks and publish live dashboards instead of static screenshots.

Book a demo →

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What other destinations can I load Dixa data to?

dlt loads into any of these — only the destination argument changes:

Set dlt.pipeline(destination="snowflake") and add credentials in .dlt/secrets.toml. On the dltHub platform the same pipeline runs against a managed Iceberg lakehouse. See the full destinations list.

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Next steps

• Ready for production? Book a demo of the dltHub platform →
• dlt LLM-native workflow docs
• REST API source reference
• Join the dlt community on Slack