Zendesk - Main API Python API Docs | dltHub

Zendesk API documentation provides access to ticketing, help center, live chat, and CRM functionalities. Essential details include endpoint descriptions, authentication methods, and example requests. For live chat, use the Web Widget API. The REST API base URL is https://{subdomain}.zendesk.com/api/v2 and All requests require HTTP Basic authentication with an API token or OAuth 2.0 Bearer token..

dlt is an open-source Python library that handles authentication, pagination, and schema evolution automatically. dlthub provides AI context files that enable code assistants to generate production-ready pipelines. Install with uv pip install "dlt[workspace]" and start loading Zendesk - Main API data in under 10 minutes.

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What data can I load from Zendesk - Main API?

Here are some of the endpoints you can load from Zendesk - Main API:

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How do I authenticate with the Zendesk - Main API API?

Use HTTP Basic auth with "email/token" as the username and the API token as the password, or send an OAuth 2.0 Bearer token in the Authorization header.

1. Get your credentials

1. Log in to your Zendesk account as an Administrator.
2. Navigate to Admin Center → Apps and integrations → APIs → Zendesk API → Token Access.
3. Click Add API token, give it a name, and click Create. Copy the generated token.
4. For OAuth, go to Admin Center → API → OAuth Clients.
5. Click Add OAuth client, fill in the required fields, and save.
6. Record the client ID and client secret; use them to obtain an access token via the OAuth token endpoint.

2. Add them to .dlt/secrets.toml

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[sources.zendesk_source]
api_key = "your_zendesk_api_token"

dlt reads this automatically at runtime — never hardcode tokens in your pipeline script. For production environments, see setting up credentials with dlt for environment variable and vault-based options.

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How do I set up and run the pipeline?

Set up a virtual environment and install dlt:

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uv venv && source .venv/bin/activate
uv pip install "dlt[workspace]"

1. Install the dlt AI Workbench:

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dlt ai init --agent <your-agent> # <agent>: claude | cursor | codex

This installs project rules, a secrets management skill, appropriate ignore files, and configures the dlt MCP server for your agent. Learn more →

2. Install the rest-api-pipeline toolkit:

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dlt ai toolkit rest-api-pipeline install

This loads the skills and context about dlt the agent uses to build the pipeline iteratively, efficiently, and safely. The agent uses MCP tools to inspect credentials — it never needs to read your secrets.toml directly. Learn more →

3. Start LLM-assisted coding:

Use /find-source to load data from the Zendesk - Main API API into DuckDB.

The rest-api-pipeline toolkit takes over from here — it reads relevant API documentation, presents you with options for which endpoints to load, and follows a structured workflow to scaffold, debug, and validate the pipeline step by step.

4. Run the pipeline:

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python zendesk_pipeline.py

If everything is configured correctly, you'll see output like this:

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Pipeline zendesk_pipeline load step completed in 0.26 seconds
1 load package(s) were loaded to destination duckdb and into dataset zendesk_data
The duckdb destination used duckdb:/zendesk.duckdb location to store data
Load package 1749667187.541553 is LOADED and contains no failed jobs

Inspect your pipeline and data:

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dlt pipeline zendesk_pipeline show

This opens the Pipeline Dashboard where you can verify pipeline state, load metrics, schema (tables, columns, types), and query the loaded data directly.

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Python pipeline example

This example loads tickets and requests from the Zendesk - Main API API into DuckDB. It mirrors the endpoint and data selector configuration from the table above:

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import dlt
from dlt.sources.rest_api import RESTAPIConfig, rest_api_resources

@dlt.source
def zendesk_source(api_token=dlt.secrets.value):
    config: RESTAPIConfig = {
        "client": {
            "base_url": "https://{subdomain}.zendesk.com/api/v2",
            "auth": {
                "type": "http_basic",
                "api_key": api_token,
            },
        },
        "resources": [
            {"name": "tickets", "endpoint": {"path": "tickets", "data_selector": "tickets"}},
            {"name": "requests", "endpoint": {"path": "requests", "data_selector": "requests"}}
        ],
    }
    yield from rest_api_resources(config)


def get_data() -> None:
    pipeline = dlt.pipeline(
        pipeline_name="zendesk_pipeline",
        destination="duckdb",
        dataset_name="zendesk_data",
    )
    load_info = pipeline.run(zendesk_source())
    print(load_info)

To add more endpoints, append entries from the resource table to the "resources" list using the same name, path, and data_selector pattern.

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How do I query the loaded data?

Once the pipeline runs, dlt creates one table per resource. You can query with Python or SQL.

Python (pandas DataFrame):

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import dlt

data = dlt.pipeline("zendesk_pipeline").dataset()
sessions_df = data.tickets.df()
print(sessions_df.head())

SQL (DuckDB example):

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SELECT * FROM zendesk_data.tickets LIMIT 10;

In a marimo or Jupyter notebook:

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import dlt

data = dlt.pipeline("zendesk_pipeline").dataset()
data.tickets.df().head()

See how to explore your data in marimo Notebooks and how to query your data in Python with dataset.

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What destinations can I load Zendesk - Main API data to?

dlt supports loading into any of these destinations — only the destination parameter changes:

Change the destination in dlt.pipeline(destination="snowflake") and add credentials in .dlt/secrets.toml. See the full destinations list.

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Next steps

Continue your data engineering journey with the other toolkits of the dltHub AI Workbench:

• data-exploration — Build custom notebooks, charts, and dashboards for deeper analysis with marimo notebooks.
• dlthub-runtime — Deploy, schedule, and monitor your pipeline in production.

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dlt ai toolkit data-exploration install
dlt ai toolkit dlthub-runtime install

• How to deploy a pipeline
• How to explore your data in marimo Notebooks
• How to query your data in Python with dataset
• Join the dlt community on Slack