Talkdesk Python API Docs | dltHub

Talkdesk API documentation is available at https://docs.talkdesk.com/reference/api-reference. It includes endpoints for creating, updating, and deleting records, managing cases, and integrating with other systems. Essential functionalities are outlined for developers. The REST API base URL is https://api.talkdeskapp.com/ (US) https://api.talkdeskapp.eu/ (EU) https://api.talkdeskappca.com/ (Canada) and all requests require an OAuth2 Bearer access token.

dlt is an open-source Python library that handles authentication, pagination, and schema evolution automatically. dlthub provides AI context files that enable code assistants to generate production-ready pipelines. Install with uv pip install "dlt[workspace]" and start loading Talkdesk data in under 10 minutes.

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What data can I load from Talkdesk?

Here are some of the endpoints you can load from Talkdesk:

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How do I authenticate with the Talkdesk API?

Talkdesk uses OAuth 2.0 for API access. Clients obtain OAuth credentials (client_id/client_secret or account-specific OAuth clients) and exchange them for an access token; all API requests are authenticated with an Authorization: Bearer <access_token> header.

1. Get your credentials

1. Request API access from Talkdesk (customers/partners) via the Talkdesk support or AppConnect partner flow. 2. For partner apps use the app.installed event to receive account-scoped OAuth client credentials and the account 'root' API URL. For customers, use Builder to generate an account-restricted OAuth client or obtain client credentials from your admin. 3. Exchange client_id and client_secret for an access token at the OAuth token endpoint (/oauth/token) (client_credentials or authorization_code flows as appropriate). 4. Use the returned access token in Authorization: Bearer for API calls.

2. Add them to .dlt/secrets.toml

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[sources.talkdesk_source]
# put inside [sources.talkdesk_source]
access_token = "your_oauth_access_token_here"

dlt reads this automatically at runtime — never hardcode tokens in your pipeline script. For production environments, see setting up credentials with dlt for environment variable and vault-based options.

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How do I set up and run the pipeline?

Set up a virtual environment and install dlt:

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uv venv && source .venv/bin/activate
uv pip install "dlt[workspace]"

1. Install the dlt AI Workbench:

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dlt ai init --agent <your-agent> # <agent>: claude | cursor | codex

This installs project rules, a secrets management skill, appropriate ignore files, and configures the dlt MCP server for your agent. Learn more →

2. Install the rest-api-pipeline toolkit:

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dlt ai toolkit rest-api-pipeline install

This loads the skills and context about dlt the agent uses to build the pipeline iteratively, efficiently, and safely. The agent uses MCP tools to inspect credentials — it never needs to read your secrets.toml directly. Learn more →

3. Start LLM-assisted coding:

Use /find-source to load data from the Talkdesk API into DuckDB.

The rest-api-pipeline toolkit takes over from here — it reads relevant API documentation, presents you with options for which endpoints to load, and follows a structured workflow to scaffold, debug, and validate the pipeline step by step.

4. Run the pipeline:

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python talkdesk_pipeline.py

If everything is configured correctly, you'll see output like this:

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Pipeline talkdesk_pipeline load step completed in 0.26 seconds
1 load package(s) were loaded to destination duckdb and into dataset talkdesk_data
The duckdb destination used duckdb:/talkdesk.duckdb location to store data
Load package 1749667187.541553 is LOADED and contains no failed jobs

Inspect your pipeline and data:

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dlt pipeline talkdesk_pipeline show

This opens the Pipeline Dashboard where you can verify pipeline state, load metrics, schema (tables, columns, types), and query the loaded data directly.

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Python pipeline example

This example loads accounts and users from the Talkdesk API into DuckDB. It mirrors the endpoint and data selector configuration from the table above:

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import dlt
from dlt.sources.rest_api import RESTAPIConfig, rest_api_resources

@dlt.source
def talkdesk_source(access_token=dlt.secrets.value):
    config: RESTAPIConfig = {
        "client": {
            "base_url": "https://api.talkdeskapp.com/ (US) https://api.talkdeskapp.eu/ (EU) https://api.talkdeskappca.com/ (Canada)",
            "auth": {
                "type": "bearer",
                "token": access_token,
            },
        },
        "resources": [
            {"name": "accounts", "endpoint": {"path": "express/accounts", "data_selector": "_embedded.accounts"}},
            {"name": "users", "endpoint": {"path": "users", "data_selector": "_embedded.users"}}
        ],
    }
    yield from rest_api_resources(config)


def get_data() -> None:
    pipeline = dlt.pipeline(
        pipeline_name="talkdesk_pipeline",
        destination="duckdb",
        dataset_name="talkdesk_data",
    )
    load_info = pipeline.run(talkdesk_source())
    print(load_info)

To add more endpoints, append entries from the resource table to the "resources" list using the same name, path, and data_selector pattern.

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How do I query the loaded data?

Once the pipeline runs, dlt creates one table per resource. You can query with Python or SQL.

Python (pandas DataFrame):

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import dlt

data = dlt.pipeline("talkdesk_pipeline").dataset()
sessions_df = data.accounts.df()
print(sessions_df.head())

SQL (DuckDB example):

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SELECT * FROM talkdesk_data.accounts LIMIT 10;

In a marimo or Jupyter notebook:

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import dlt

data = dlt.pipeline("talkdesk_pipeline").dataset()
data.accounts.df().head()

See how to explore your data in marimo Notebooks and how to query your data in Python with dataset.

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What destinations can I load Talkdesk data to?

dlt supports loading into any of these destinations — only the destination parameter changes:

Change the destination in dlt.pipeline(destination="snowflake") and add credentials in .dlt/secrets.toml. See the full destinations list.

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Next steps

Continue your data engineering journey with the other toolkits of the dltHub AI Workbench:

• data-exploration — Build custom notebooks, charts, and dashboards for deeper analysis with marimo notebooks.
• dlthub-runtime — Deploy, schedule, and monitor your pipeline in production.

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dlt ai toolkit data-exploration install
dlt ai toolkit dlthub-runtime install

• How to deploy a pipeline
• How to explore your data in marimo Notebooks
• How to query your data in Python with dataset
• Join the dlt community on Slack